Privacy Policy

Last updated: 23 May 2026

1. Introduction

Welcome to ASKQA ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI automation platform available on WhatsApp, Instagram, Website, and API.

2. Information We Collect

We collect information you provide directly to us when you use ASKQA services:

• Phone number (from WhatsApp or other messaging platforms)
• Messages and queries you send to our AI
• Language preferences
• Service usage data (recharge history, plan preferences)
• Device information and IP address

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain and improve our AI automation services
• Process recharge and payment transactions
• Send reminders and notifications you have opted into
• Respond to your queries and provide customer support
• Analyse usage patterns to improve our platform
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers (telecom operators) to complete your recharge transactions
• With payment processors to handle financial transactions
• When required by law or to protect our legal rights
• With your explicit consent

5. Data Security

We implement industry-standard security measures to protect your information. All data is encrypted in transit and at rest. We regularly review and update our security practices to protect against unauthorised access, disclosure, or destruction of your personal information.

6. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us or using our Data Deletion page.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Data portability where applicable

8. WhatsApp and Meta Platform

When you use ASKQA through WhatsApp, your interactions are also subject to Meta's Privacy Policy and WhatsApp's Terms of Service. We comply with all Meta Platform policies and WhatsApp Business API requirements.

9. Children's Privacy

ASKQA services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: askqaonline@hotmail.com